Privacy Policy

Thank you for your interest in this Privacy Policy and welcome to Still Alive and our website and shop located at www.stillalivesupplyco.com (our “website”). At Still Alive, we are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which we process any Personal Data that we may collect about you as a visitor to our website. It further describes how we protect your privacy and your rights in respect of our use of your Personal Data.

What Is Personal Data?

Personal Data is information that makes it possible to identify a natural person. This includes, in particular, your name, date of birth, address, telephone number, email address, and IP address. Anonymous data exists if no personal reference to the user can be made.

What Is Processing?

"Processing" means and covers virtually any handling of data.

What Law Applies?

We will only use your Personal Data in accordance with Washington’s privacy and consumer data protection common law and statutory requirements, the EU's General Data Protection Regulation (“GDPR”), and other applicable privacy laws, and only as described in this Privacy Policy.

Who Is Responsible for Data Processing?

The responsible party is Still Alive Supply Co. of 300 Lenora Street PMB 678, Seattle WA 98121, USA (“Still Alive”, “we”, “us”, “our”). If you have questions, contact us at info@stillalivesupplyco.com with “Data Protection” in the subject line.

What Are the Legal Bases for Processing Personal Data?

We may process your Personal Data on the following legal bases:

  • You have given consent
  • The data is necessary to fulfill a contract or pre-contractual obligations
  • The data is required for legal compliance
  • The data is necessary to serve our legitimate interests, provided your rights are not overridden

What Personal Data Do We Collect?


A) Data You Provide to Us

You may provide Personal Data to us by submitting forms on our website or contacting us by phone, email, or otherwise. This includes your name, address, email, and phone number. We process this data to fulfill your orders and manage our relationship with you.

If you create an account, we will retain your data for future orders. We do not store or have access to your payment information — all payments are handled by our provider, Shop Pay (Shopify).


B) Data Our Systems Collect Automatically

When you visit our website, we may automatically collect limited technical data such as:

  • Your browser type and device
  • Pages visited and referring website
  • Time spent on pages

This data is collected using Plausible Analytics, a privacy-friendly tool that does not use cookies, IP tracking, or persistent identifiers. All data is anonymous and aggregated. We use it to understand website usage and improve our services. The legal basis is our legitimate interest in monitoring performance and functionality in a privacy-preserving way.

Our site is hosted on Webflow, and our ecommerce system is powered by Shopify, which process data on our behalf as necessary to operate the site.

We no longer use advertising, retargeting, or behavioral tracking technologies. As such, no cookie consent banner is required.


C) Other Information

We may analyze anonymous, aggregated data to understand general site performance and audience behavior. This data does not contain Personal Data unless combined with identifying information, in which case it will be treated as such.

Other Uses of Your Personal Data

We may also use your Personal Data to:

  • Provide and improve our services
  • Communicate with you about your orders or account
  • Send marketing communications where legally allowed
  • Prevent fraud or abuse
  • Comply with legal obligations

We will only process your data where we have a lawful basis to do so.

Change of Purpose

We will only use your Personal Data for the original purposes described unless we determine a new use is compatible. If we need to use your data for a new, unrelated purpose, we will inform you and explain the legal basis.

Data Sharing

We do not sell or share Personal Data for advertising. We may share Personal Data with:

  • Our service providers (e.g., Webflow, Shopify, fulfillment/shipping partners)
  • Messaging platforms (e.g., SimpleTexting for SMS)
  • Regulatory or law enforcement authorities, if required by law

No mobile information will be shared with third parties for marketing purposes. All opt-in SMS data is protected.

Internal Use

Access to Personal Data is restricted to authorized staff for service fulfillment or customer support.

International Transfers

If we transfer your data internationally, we do so with proper legal safeguards in place, including data protection agreements.

How Long Do We Keep Your Personal Data?

We retain Personal Data only as long as necessary to fulfill the purposes outlined or as required by law. You may request deletion of your data unless legal retention obligations apply.

Data Security

Our website uses SSL/TLS encryption and appropriate technical and organizational measures to protect your data from unauthorized access or disclosure.

Marketing

We may send marketing communications by email or SMS only where legally permitted (e.g., consented or implied via a business relationship). You can opt out at any time using the unsubscribe link or by replying STOP to SMS.

SMS Marketing

We use SimpleTexting for SMS communications. You may opt in by entering your number online, at point-of-sale, or responding to keywords. To opt out, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any message.

We do not charge for SMS messages, but your carrier's rates may apply. We do not share your number and do not send SMS without prior consent. Message frequency may vary, not exceeding 7 messages per week.

Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability

To exercise these rights, contact us at info@stillalivesupplyco.com with “Data Protection” in the subject line.

Regional Compliance

We follow applicable laws in the United States, Canada, Mexico, and the EU. Where privacy regulations vary, we apply the most protective standards.


United States

We comply with applicable state laws and consumer rights. California residents may request information under the "Shine the Light" law.


Children (COPPA)

We do not collect or process Personal Data from children under 13 years old.


CAN-SPAM & TCPA

You can unsubscribe from emails or SMS at any time. We only send marketing content with consent.

Do-Not-Track

Our site does not respond to browser “Do Not Track” signals at this time, as no uniform DNT standard has been adopted.

Complaints

We encourage you to contact us first with any concerns. Depending on your region, you may also contact:

  • The Office of the Attorney General (USA)
  • The Office of the Privacy Commissioner (Canada)
  • INAI (Mexico)

Changes

This Privacy Policy was last updated on 07/12/25. Previous versions are invalid once replaced.